Cookie Policy

Welcome to Grandwin. This Cookie Policy explains how we use cookies and similar technologies to recognise you when you visit our website at www.grandwin.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

A cookie is a small text file that is placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

We use cookies for several reasons, including to remember your preferences, to help you move between pages efficiently, to enable the functionality of the Site, and to improve your browsing experience. Cookies can also help make the advertisements you see online more relevant to you and your interests.

At Grandwin, we use cookies for various purposes. These purposes include securing our platform, remembering your login details, understanding how you interact with our services, and tailoring promotional content to your interests. By understanding how you use our Site, we can continually refine and improve your gaming experience.

Our use of cookies falls into several categories, each serving a distinct function to enhance your interaction with Grandwin. We are committed to transparency regarding our data practices and aim to provide you with clear choices about your cookie preferences.

These cookies are strictly necessary for the operation of the Grandwin website and to provide you with the services you have requested. Without these cookies, certain core functionalities, such as logging into your account, making deposits, or placing bets, would not be possible. They enable basic functions like page navigation and access to secure areas of the website.

Essential cookies do not gather information about you that could be used for marketing purposes or remember where you have been on the internet. They are fundamental to the secure and efficient operation of Grandwin and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

• Security: Used to protect user data and prevent fraudulent activities.
• Session Management: Maintain your login session as you move through Grandwin.
• Compliance: Meet regulatory requirements, such as age verification and responsible gaming checks.

Analytics cookies collect information about how visitors use the Grandwin website. This includes details such as which pages are visited most often, how long users spend on each page, and if they encounter any error messages. This data helps us understand user behaviour and allows us to improve the performance and design of our Site. All information these cookies collect is aggregated and therefore anonymous.

We use analytics cookies to gain insights into the effectiveness of our content and to identify areas where we can enhance the user experience. For example, by understanding which games are most popular, Grandwin can make informed decisions about future game offerings.

• Site Performance: Monitor load times and overall site responsiveness.
• User Engagement: Track user interactions with various features and content.
• Error Reporting: Identify and diagnose technical issues to improve stability.

Functional cookies allow Grandwin to remember choices you make, such as your username, language, or the region you are in, and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog.

The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites. Their purpose is to make your experience on Grandwin more convenient and tailored to your preferences.

• Personalisation: Remember your preferred settings and display options.
• Preference Storage: Store your choices, such as currency or notification settings.
• Enhanced Features: Enable specific functionalities that improve user interaction.

Marketing and advertising cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with Grandwin's permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers.

We use these cookies to inform our advertising partners about your visit to Grandwin, so they can present you with relevant ads when you visit other websites. This helps us reach potential new players and offer promotions that might be of interest to you.

• Targeted Advertising: Deliver personalised ads based on your browsing habits.
• Campaign Measurement: Track the success of our marketing efforts.
• Retargeting: Show you relevant offers after you have left our site.

In addition to our own cookies, Grandwin also uses various third-party cookies for reporting usage statistics of the Site, delivering advertisements on and through the Site, and so on. These cookies are set by third parties to provide services to Grandwin, such as analytics or advertising. We do not have direct control over these cookies, but we work with partners who adhere to data protection standards.

Third-party cookies are subject to the respective third parties' own cookie policies. We encourage you to review their policies for more information. Grandwin carefully selects its partners to respect your data privacy.

The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies only last until you stop browsing and are deleted when you close your browser. Persistent cookies last until they expire or are deleted. Most of the cookies Grandwin uses are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can delete cookies at any time through your browser settings. Please note that deleting cookies may affect the functionality of the Grandwin website and your user experience.

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided within our cookie consent banner or by adjusting your browser settings. Most web browsers allow some control of most cookies through the browser settings.

Please be aware that if you choose to refuse cookies, you may still use our website, but your access to some functionality and areas of Grandwin may be restricted. For example, you may not be able to log in or use certain gaming features. The method for managing cookies varies depending on your browser. For detailed instructions, please consult your browser's help documentation.

• Browser Settings: Adjust your browser to accept or reject cookies.
• Opt-Out Tools: Use industry-specific opt-out tools for advertising cookies.
• Cookie Consent Banner: Make choices directly on our site through the provided banner.

Some internet browsers may transmit "Do Not Track" signals. Because there is no standard for how "Do Not Track" signals should be interpreted, Grandwin does not currently respond to them. However, you can still manage your cookie preferences as described in the "Managing and Disabling Cookies" section of this policy.

We are committed to providing you with choices regarding your privacy and data. We will continue to monitor developments around "Do Not Track" and other privacy standards.

Grandwin may update this Cookie Policy from time to time in response to changing legal, technical, or business developments. When we update our Cookie Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Cookie Policy changes if and where this is required by applicable data protection laws.

The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this Cookie Policy periodically to stay informed about how Grandwin uses cookies.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us. You can reach our customer support team through the contact methods provided on the Grandwin website.

We are dedicated to making your experience with Grandwin transparent and secure. Your feedback is important to us.